FAQs
Before contacting us, please take a moment to review our FAQs, as many common questions are answered here. If you can’t find what you’re looking for, feel free to reach out to us at:
contact@myglowroots.com
Q: When will my order arrive?
A: Orders are typically processed within 2-4 business days, excluding weekends. For orders placed on weekends (Friday-Sunday), processing begins on the next business day (Monday). Once shipped, you’ll receive an email with your tracking number.
Orders are fully tracked and dispatched from our closest warehouse based on your location. We partner with reliable carriers, including Royal Mail, Hermes, and Yodel, to ensure prompt delivery.
Estimated Shipping Times:
- USA, Canada: 7 - 10 business days
- UK, Europe: 7 - 15 business days
- Australia, New Zealand: 7 - 15 business days
Please note that delivery times may vary during peak seasons, holidays, or due to unexpected delays.
Q: Has my order been dispatched yet?
A: Most orders are dispatched within 2-4 business days. You’ll receive a confirmation email with tracking details once it’s on its way. If you haven’t received this email, please check your SPAM/Junk folder. For further assistance, feel free to contact us at contact@myglowroots.com.
Q: My item arrived damaged. What should I do?
A: If your product is damaged, please send us a photo at contact@myglowroots.com. While we carefully package items, we can’t control handling by carriers. We’ll help resolve any issues with the product itself.
Q: I ordered multiple items, but only received one. Where are the others?
A: If you’ve ordered multiple items, they may ship separately from different warehouses. Don’t worry if some items arrive before others; they’ll all reach you soon.
Q: Can I cancel or change my order?
A: We’ll do our best to accommodate cancellations, but if your order has already been shipped or processed, we won’t be able to cancel it. If you need to make changes, please contact us ASAP at contact@myglowroots.com. If your order has already shipped, you’re welcome to arrange a return.
Q: My order hasn’t arrived yet. What should I do?
A: No need to worry—it’s on the way! If it’s been more than 4 weeks since dispatch, please reach out to us, and we’ll investigate. We offer a Money-Back Guarantee or can resend your order if needed.
Q: I entered the wrong address. Can I update it?
A: If your order hasn’t been shipped or processed, we can update your address. Please contact us immediately at contact@myglowroots.com. If it has already shipped, we won’t be able to change the address.
Q: Why didn’t I receive a confirmation email after placing my order?
A: Please check your SPAM/JUNK folder. If it’s still not there, let us know at contact@myglowroots.com, and we’ll resend it.
Q: I don’t have a tracking number. When will I get it?
A: You’ll receive a tracking number in your dispatch email. If you don’t see it, contact us at contact@myglowroots.com for an update. Please allow 1-3 days for tracking to reflect carrier updates.
Q: What payment options are available?
A: We accept all major credit and debit cards through our secure Stripe checkout